Shipping + Returns

when your order ships

• ready to ship pieces leave our Brooklyn studio within 3 to 5 business days.
• made-to-order and pre-order pieces are made by hand after you order. each product page lists its own timeline (most are 1 to 2 weeks, some up to 4 to 6 weeks).
• if your order has both, we ship everything together once the made-to-order piece is finished, unless you ask us to split it. 
• you'll get a confirmation email with tracking as soon as it's on the way.

delivery + cost

• free US shipping on orders over $75. no code needed, it's applied at checkout.
• most US orders arrive 3 to 9 business days after they ship, depending on the method you pick at checkout.
• need it faster? overnight and expedited shipping are available. contact us before you order and we'll set it up.
• international: we ship to a growing list of countries. if yours doesn't show at checkout, send us a note and we'll do our best to get your pieces to you.

shopping for the holidays? see our holiday order-by dates.

returns

we want you to love what you wear. if a ready to ship piece isn't right, you can return it for store credit.

• start your return within 14 days of delivery by contacting us with your order number.
• pieces need to be unworn and in their original condition and packaging.
• return shipping is paid by the buyer.
• store credit is issued within 14 days of us receiving your return.

final sale

• made-to-order, pre-order and custom pieces
• earrings
• sale items

damaged or not quite right?

if your piece arrives damaged or something isn't right with it, reach out within  7 days of delivery with a photo. we'll repair it, remake it or make it right, including made-to-order pieces.

exchanges

want a different length or size instead? reach out and we'll swap it. 

need an item custom fit? contact us here 

questions about an order? email us at  veronica@bywolfgang.com or use our contact form.